FAQ

Where are you located?


We have one boutique central to Brisbane, Queensland that operates by appointment only.
A quick 10 minute drive from the heart of Brisbane city, you can find us tucked away in a
bustling street in Bardon, close to cafes and restaurants – perfect for a visit after your fitting.
We operate by-appointment only, secured with a $50 booking fee which is credited to the invoice of your wedding gown.




Where are the gowns designed and made?


Every Ashleigh Jane Bridal Couture dress is proudly designed and handmade by Ashleigh
herself. As an independent Australian bridal designer, Ash takes the utmost pride in
designing every Made to Order style, and all are locally produced by Ash and her team in
Brisbane, Australia.




Do you take walk in appointments?


Unfortunately not. All our clients are served by appointment only. Any appointment is secured with a $50 booking fee, credited to the invoice of your wedding gown.




How long is each appointment?


For Couture client consultations, we allow 1.5 hours. This involves a browse through the collection, and viewing personalised design sketches prepared just for you. This is also the time to select fabrics from our extensive range and browse our lace samples. We discuss all design elements of your wedding gown, possible variations, and any hidden or unexpected costs that may occur if you change your mind during the fitting process. Fittings thereafter for our Couture clients last 1 hour. Made to Order fittings: you may book in to our Bardon studio to try on the collection before processing your online order. The studio stocks sample gowns only, we do not sell off the rack. A $50 booking fee applies for your 1 hour appointment - this booking fee is credited to the invoice of your wedding gown. We do not take walk-in appointments.




What’s the difference between the Couture and Made to Order services?


Bridal couture is an entirely unique, custom-made service where a bespoke bridal gown is created for you, and you alone. In a beautifully organic process your gown takes on a life of its own from consultation and fittings, through to collection. This process can take anywhere from 4-6 months and is highly personalised - taking into account your personal style, taste in fabrics, as well as exact measurements and proportions. The Made to Order Collection is a range that brides can choose from online, and each garment is proudly handmade in Brisbane. From the time your order is placed, your gown will be ready to ship in 6 weeks. Brides can choose their closest standard dress size using our sizing guide, and request minor customisations to each style.




How far in advance should I order my wedding dress?


Couture: Our minimum production timeline is 6 months, so we recommend getting in touch a minimum of 8 months out from your wedding date. This allows time to secure appointment availability, allocate your bridal gown into our production schedule, and ensures you receive your dress approximately 3-4 weeks ahead of your wedding date. Made to Order: Each style from the collection requires 6 weeks production time. So to allow for shipping time, and any minor adjustments once your dress arrives, we recommend at least 8-10 weeks from your wedding date.




Am I able to customise any designs from the Made to Order collection?


Yes. Most styles have options available before checkout to customise the train length and split sizing. Some of our gowns also come with options for alternate lining colours. If you have any questions about what custom selections will be best for you, please get in touch with us for more specific styling advice info@ashleighjanebridal.com




What is the average cost of an Ashleigh Jane Bridal wedding dress?


The cost of a standard size Ashleigh Jane Bridal gown from the Made to Order collection ranges from $2,250 to $3,500. Customisations and alterations may increase this price range. Our Couture service starts at $4,000 – some variations may occur based on fabric selection and design complexity.




Can I bring someone to my consultation or fitting?


Absolutely, however we ask that brides invite only 1-2 trusted family or friends. We have limited space available to cater to a larger group, and sometimes too many opinions can become slightly overwhelming.




I live outside of Brisbane, how can I purchase an Ashleigh Jane Bridal wedding dress?


Please contact us directly and we will provide an online solution to secure your dream gown. We can offer sizing and customisation advice, as well as styling tips to get the most out of each bridal style we have to offer. Book a call with us, or email directly info@ashleighjanebridal.com




What if I need my dress ASAP?


The Made to Order collection operates within a 6 week production schedule, however if you require a shorter timeframe please get in touch with us asap. We are happy to accommodate most timelines and will work with you to find the best solution for you. Contact info@ashleighjanebridal.com




Will I need alterations to my Made to Order gown?


All Ashleigh Jane Bridal Made to Order Alterations and final fittings are essential to achieving the perfect fit of any ready-to-wear or made-to-order garment. Use our sizing guide to help you choose the closest standard size to your measurements, and consider the time required for finishing touches once your order arrives. This may mean shortening the hemline, taking in the bust, waist or hip, shortening shoulder straps or adding bra cups.




How do I measure myself and work out my closest standard size?


For most accurate results we recommend using a soft measuring tape in centimetres. See our complete sizing guide here for details on taking your own measurements.




How will my order be shipped?


We currently only ship within Australia. If you require express or international shipping for your order, additional charges will apply - please get in touch before placing your order info@ashleighjanebridal.com We provide free shandard shipping for all Ashleigh Jane Bridal products via Australia Post. Once your order is placed, the following production timeframes apply for our handmade products before they are ready to be dispatched: - Bridal gowns and jumpsuits – 6 weeks - Veils, capes and stoles – 3 weeks You will be notified prior to your order’s dispatch that is almost ready for shipping, and receive email notifications and tracking for your order. Any estimated delivery date is an estimation only and may not take into consideration public holidays, weekends and unforeseen transit delays. Regional areas may experience a slight delay. If your order doesn’t arrive within 10 business days of shipment, please contact us. info@ashleighjanebridal.com




Do you accept returns?


We want you to be completely satisfied with your purchase. If you ordered a standard sized Ashleigh Jane Bridal garment without any alterations or customisations, you may return it back at your expense for an exchange. Garments must be unused, unworn, unaltered and with all original tags attached to qualify for an exchange. In order to ensure these criteria are met, all garments will be inspected upon return and if not met, we reserve the right not to issue an exchange. All returned exchange garments will be subject to a 30% restocking fee. Any Ashleigh Jane Bridal garments ordered that include alterations or customisations are treated as custom-made and bespoke garments, and are therefore ineligible for an exchange or return of any kind. For hygeine reasons we do not accept returns of any kind on our entire range of veils. If you wish to make an exchange: - Within 3 days upon receiving the garment, you must initiate a return via email request to info@ashleighjanebridal.com - Upon confirmation via return email, ship the garment back to us within 7 days, with signature on delivery and parcel tracking - The garment must be unused, unworn, unaltered and with all original tags attached - Any postage charges are non-refundable If a period of 7 days has lapsed since the original parcel delivery date without the customer making contact to initiate the exchange process, we cannot honour the exchange.